Refund policy

Return & Refund Policy – Nelly’s Secret Sauce

At Nelly’s Secret Sauce, we take pride in delivering high-quality sauces and seasonings made with care. Due to the nature of our products, all food and consumable items are final sale.

Returns

We do not accept returns on sauces, seasonings, or other consumable products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, we’ve got you covered.

Please contact us within 48 hours of delivery at [your email] with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we will:

• Send a replacement product, or
• Issue a refund if a replacement is not available

Lost or Stolen Packages

Nelly’s Secret Sauce is not responsible for lost or stolen packages marked as delivered. If you experience this issue, please contact the shipping carrier directly.

Order Issues

We do our best to get every order right. If something isn’t right, reach out and we’ll make it right.

Refunds (if applicable)

Approved refunds will be processed back to your original payment method within 5–10 business days.